Refunds

When companies say that they will gladly refund my purchase if I'm not satisfied with it, I always get weirded out. Not by the refund - that's fine. It's the fact that they claim they will do so 'gladly'. It seems to imply that they're just happy that I'm satisfied with the refund and not suing them shitless as they were clearly expecting me to do. This, I find unsettling.