Here's the police defending their response time when called to the Binghampton Massacre scene. The following snippet wasn't the main reason for the overall delay, but it raises an important issue:
"The first 911 calls came in at 10:30 a.m., police Chief Joseph Zikuski said at a news conference. The callers spoke broken English, and it took dispatchers 2 minutes to sort out what was happening, he said."
I have no intention of sounding like some kind of 'hater', but in a multicultural society, where a sizeable population speaks 'broken' English or none at all, how are emergency services affected !?!
2 comments:
Also, if anyone's panicing they don't form proper sentences, so you'd think the dispatcher would be trained to deal with barely coherent people
My point precisely. It's tough enough when the persons at the other end speak your language fluently, but when they don't, it's going to get really screwed up.
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